Refund policy

Last updated: 27 October 2026. This policy applies to purchases made on kruzada.com by consumers resident in Spain. It is owned by Félix Godoy Salinas (Kruzada), whose details appear in the Legal notice.

1. Period: 30 calendar days

You can return your order within the 30 calendar days following the delivery date shown in the tracking. That period includes:

• Days 1 to 14: legal right of withdrawal. This is the right granted to you by law (articles 102 et seq. of Royal Legislative Decree 1/2007), and you do not have to give any reason.
• Days 15 to 30: Kruzada's commercial extension. It is voluntary and only applies if all the conditions in section 3 are met.

After 30 days, returns are not accepted. Only claims for defects or lack of conformity are handled (sections 7 and 8).

2. How to request a return

1. Tell us in writing before the period ends, at hola@kruzada.com, with your order number, your name and the product you are returning. You can use the form at the end of this page. Knowing the reason helps us improve, but in the first 14 days it is not required.
2. Wait for our reply. Within a maximum of 48 working hours we send you the return address and instructions. We do not accept parcels sent to another address or returns that have not been notified to us beforehand.
3. Send the product within the 14 calendar days following your notice, using a service with a tracking number, and send us that number. Until we receive it, the product travels under your responsibility, so we recommend insuring the shipment.

3. Condition in which the product must arrive

• Complete: the bracelet with all its links and pins (if you adjusted it, also the ones you removed), the adjustment tool and the original packaging (pouch, box and gift bag, depending on the pack).
• Undamaged: no scratches, dents, deformations, forced clasps or broken or missing links.
• Well protected, inside a shipping parcel and not only in the product box.
• Packs are returned whole. An add-on bought with a bracelet can only be returned on its own, or together with it.

You can try the bracelet on and adjust it to check how it fits, just as you would in a shop. If the product comes back with more wear than that or with a missing part:

• within the 14 legal days, we refund the amount minus the loss in value of the product (article 108.2 of RDL 1/2007), and we explain it to you with photos;
• in the extension (days 15 to 30), the return is not accepted and we send the product back to you, with the shipping at your expense.

The natural patina of copper does not count as wear.

4. Shipping costs

• You pay for the return shipping, unless the product is defective, arrived damaged or is not the one you ordered.
• If you return the order within the 14 legal days, we also refund what you paid for standard shipping. The difference for a more expensive shipping option you chose is not refunded.
• If you return it in the extension (days 15 to 30), the original shipping is not refunded.

5. Inspection and refund

We check the product when it arrives and tell you the result. The refund is made using the same payment method you used, within a maximum of 14 calendar days from when you notified us of the return. We may withhold it until we receive the product or until you send us proof of shipment, whichever happens first. Discounts and codes used on the order are not recovered.

6. Refused or uncollected orders

If you refuse the parcel, do not collect it or the address you gave is incorrect and the parcel comes back to us, it is treated as a return. We refund the amount of the product, minus the cost of the original shipping and of the return.

7. Defective, wrong or damaged-in-transit product

Write to us within the 7 calendar days following delivery with a photo of the product and another of the packaging, or with the unboxing video if you have it. If the issue is confirmed, we send you a new one free of charge or refund your money, whichever you prefer. You may not need to send the product back: we will tell you in each case. If you tell us after those 7 days, you do not lose your rights: the claim is handled under the legal guarantee.

8. Legal guarantee

All products have the 3-year legal guarantee for lack of conformity (articles 114 et seq. of RDL 1/2007). The guarantee does not cover:

• the patina and darkening typical of copper;
• normal wear from use;
• damage from knocks, falls, incorrect adjustment or contact with chemicals (chlorine, perfumes, cleaning products);
• the loss of parts after delivery.

9. Before opening a dispute with your bank

If you have any problem with your order, write to us first at hola@kruzada.com: we resolve it before any claim to the bank or the payment gateway. This does not limit your rights to claim.

10. Withdrawal form (optional use)

To Félix Godoy Salinas (Kruzada), Carrer Pedraforca 4, 08635 Sant Esteve Sesrovires (Barcelona), hola@kruzada.com:
I hereby give notice that I withdraw from my contract of sale of the following good: ______
Order number: ______
Ordered on / received on: ______
Name of consumer: ______
Address of consumer: ______
Date and signature (only if sent on paper): ______